“Company”, “we”, “us”, “our” refers of the company Miquel Quintana Roura (in advance Girona
Taxi Airport) ruled under current Spanish legislation under identification number 40310875V.
“Customer” means the person who pays for the Booking.
“Passengers” means all passengers named and unnamed on the Booking.
“Lead passenger” means the first passenger named on the Booking.
“You” and “your” means any customer, including all passengers (or any of them as applicable)
named on a Booking.
“The Transport Operator” means the professional transport service provider that will perform the
transfer.
“Booking” means the booking for transfer services made with us.
“Transfer service” means any service provided by us for the carriage of passengers by road and
includes any other service provided by us relating to or incidental to that carriage.
“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the
Booking we will send to you by email.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to
apply to the Booking.
“Terms” means these terms and conditions.
“Website”, “Websites” means www.gironataxiairport.com or any other website owned or
operated by us.
2. ABOUT US
We provide transport management services, for individuals and groups. We also trade as “Girona
Taxi Airport”, of which we have sole ownership. Our registered office is Ctra Mas Quintana s/n
1esq, 17140, Ullà, Girona, Spain.
For trading purposes, we operate through the following website: www.gironataxiairport.com with
email address info@gironataxiairport.com. For the purpose of providing our service, we work with
Transport Operators who deliver a professional Transfer Service for transporting people, or act as
an agency with capacity to offer transport services, holding the relevant licences and permits
required by national law for this activity.
In no case shall the transport services be considered as package travel in the terms of Council
Directive 90/314/EEC, of 13 June 1990, or in the terms of the Spanish Royal Legislative Decree
1/2007, of 16 November, approving the revised text of the General Law on the Protection of
Consumers and Users and other supplementary laws, and therefore the Company shall in no way
be considered a travel agency.
Through its websites, Girona Taxi Airport. offers transport management services for individuals or
groups.
Before requesting a service offered on our Website you should ensure that you have read and
understood these Terms, as they will govern any subsequent Contract. By making a Booking, you
confirm you have read these Terms and have the legal capacity to accept them on behalf of
yourself and all the Passengers. If you do not understand any of the Contract conditions, we strongly recommend that you contact Customer Service before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.
3. ONLINE BOOKING PROCEDURE
The person making the Booking must be at least 18 years of age and has the responsibility to
follow the online booking process, ensure all the details provided are correct and complete and
make full payment.
Upon entering into a contract with Girona Taxi Airport the Company will undertake the necessary
formalities to organise the requested services.
The contract becomes legally binding only when you have received your transfer voucher by
email. In the event of the Transport Operator being unable to provide the requested services, you
will be informed and reimbursed the full amount by the same method as the payment was made,
leaving us with no further liability to you.
You are required to acknowledge all notifications we make to you. However, in the event that you
fail to acknowledge receipt of an email, the records that exist on our email server shall be
considered as proof of reception.
The act of us sending you the confirmation of charges and payments made by you shall not be
considered as binding you to any contract.
The Transfer Vouchers which must be presented to the Transport Operator should be printed out
so that each Voucher is readily available for inspection by the driver. Failure by the Lead
Passenger to present the Voucher may result in the Transfer Service not being provided. We
recommend that you print out and carry with you all communications between the parties in
addition to the Transfer Vouchers.
Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians
or other persons responsible for them should contact us immediately should a minor make a
Booking with the Company for the provision of a service in order to enable us to cancel the
registration forthwith. Minors are not allowed to travel with us without an adult passenger in their
company.
If the customer books the transfer less than 48 hours in advance of the time of collection of the
transfer service you want to book, we cannot guarantee the service. No monies will be refunded
for bookings received less than 48 hours from the scheduled time of the transfer service you
wish to book and we cannot make it.
4. PAYMENT
We accept all widely used payment methods including credit card (American Express,
MasterCard/Diners International, Visa) and debit card (Visa/Delta, Visa/Electron).
Prices are charged in Euros and any currency conversion facility is provided as an approximation
tool only.
5. CHANGES
The Transfer Voucher includes your requested destination / pickup and your accommodation
address. Any changes to these or any other details must be sent in writing by email to
info@gironataxiairport.com prior to the date of travel and will not take effect until checked with
the Transport Operator and confirmed to you by email.
You are liable for any increased service cost resulting from requested change. The first change
will be made free of charge, additional changes may incur a 15€ administration fee. No refund is
due for changes within less than 48 hours.
Once the contract becomes legally binding, the Customer is requested to notify our Customer
Service Centre of any errors therein not less than 48 hours prior to the corresponding Transfer
Service. Notification made within 48 hours of the corresponding Transfer Service affords us the
right to terminate the Contract without penalty or charge.
6. CANCELLATIONS BY YOU
Any cancellation of Contract must be made in writing by email addressed to our Customer Service
(info@gironataxiairport.com). You may cancel booked Transfer Services separately or cancel the
whole Booking.
In case of receiving your request for cancellation more than 48 hours in advance regarding the
time of collection of the transfer service you wish to cancel, you will have a m inimum
administrative cost of 25€, – or 20% of the value of the service if it exceeds 25€ , – of the
administrative cost. No monies will be refunded for cancellations received less than 48 hours from
the scheduled time of the Transfer Service you wish to cancel. In these instances we will email
you a cancellation note which may be used to claim the expense back against your tour operator,
airline, or travel insurance provider.
7. LAST MINUTE BOOKINGS
Depending on the routes and the season, our freesale deadline varies from 0 to 48 hours, and
more in exceptional cases, before a Transfer Service commences. If prompted by the Website,
please CONTACT US 24/7 so that we can check whether we have a suitable vehicle available for
your transfer request. Please note that our cancellation policies will apply regardless of booking
date and time.
8. CHANGES AND CANCELLATIONS BY US
If the Transport Operator needs to make a significant change to the conditions of the Service, or
needs to cancel the Service, we will inform you as soon as possible.
We will use reasonable effort to honour your vehicle preference, however the vehicle may be
substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we
need to change your booking to a lower category or smaller vehicle for which a lower rate is
available, we will refund you the difference in the rates.
In rare instances we may need to cancel your Booking. In such circumstances you will be refunded
in full but we shall have no further liability to you arising out of such cancellation. We will,
however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking
subsequently cancelled by us.
9. CHILD SEATS
Both local and national laws regarding the use of child seats for infants and children vary from
country to country. However, all transfer operators will comply with the latest legislation. If you
are booking a private transfer, we do recommend the use of booster or child seats for those under
the age of 12, or up to 135cm, for safety purposes. During the booking process in most
destinations you are given the chance to reserve child or baby seats.
The lead passenger must check, under his/her solely responsibility, that such child restraint
devices are suitable for the vehicle and are properly used and installed in it. The company
assumes no liability resulting from any failure to use, install, or check the restraint device, or
resulting from its incorrect use.
If you wish to bring your own child or booster seat, and are taking a private transfer, we must be
advised of this information before you travel. This is to ensure that the vehicle provided by the
Transport Operator can accommodate the seat. Group services are usually provided by minibus or
coach, and in these vehicles it is not possible to use a child seat as the vehicles do not have
compatible seating.
We will endeavour to ensure that child seats are provided by our Transport Operators where they
have been booked. There may be instances when such seats are unable to be provided. In such
cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is
available, children of three years of age and over may travel as long as they wear an adult seat
belt. Children under three years of age may be transported without a safety restraint as long as
they travel in the rear of the vehicle.
10. CHILD PRICING
All children and infants count towards the occupancy of the vehicle, regardless of age, and thus
should be included in the total number of passengers at the time of booking.
11. WHEELCHAIRS AND BOOKINGS FOR DISABLED PASSENGERS
Transfer Services for disabled passengers must be requested by contacting our Customer Service
Centre. We will try our best to meet your requirements, although we are not specialists in
transfers for disabled passengers. Disabled passengers using our services must be able to board
the vehicle independently or with the assistance of those in their party. We only take foldable
wheelchairs. We regret that we cannot currently guarantee the type of vehicle that will be used
for your transfer.
12. PRE–BOOKED EXTRA STOP
During the booking process you are given the opportunity to pre–book extra stops if you need to
collect and drop off keys or if your group will be split between more than one accommodation
address. The extra stop address must be located in the same destination as your principal
accommodation address. Extra stop duration is limited to 10 minutes and 5km maximum.
13. TRAVEL INSURANCE
We strongly recommend that you contract travel insurance which is adequate for your needs.
Please read all the contract details and print the documentation so that you can take it with you
when you travel. Comprehensive travel insurance will cover you for many eventualities that are
beyond our control.
14. OUR LIABILITY
If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer
that is a foreseeable result of our breach of these Terms or our negligence and only up to the
value of the fare paid by you. We will not be held responsible for any loss or damage that is not
foreseeable nor that is consequential. We are not liable for breaches that are not directly
attributable to us, or those produced by accident, force majeure, or due to legal or administrative
requirements.
We cannot be held liable for incidents that may occur during the provision of the service, more
specifically illnesses, personal injuries or death, unless caused by our negligence.
This means that, subject to these Terms, we may accept responsibility if, for example, you suffer
death or personal injury or your Transfer Service is not provided as promised or proves deficient
as a result of the failure of ourselves, our employees, or Transfer Operators to use reasonable skill
and care in making, performing or providing, as applicable, your contracted transport service.
Please note, it is your responsibility to show that reasonable skill and care has not been used if
you wish to make a claim against us.
In addition, we will only be responsible for what our employees and Transfer Operators do or do
not do if they were at the time acting within the course of their employment (for employees) or
carrying out work we had asked them to do (for Transfer Operators).
Nothing in these Terms and conditions excludes or limits: a. our liability to you for any death or
personal injury resulting from our negligence b. any of your other statutory rights as a consumer
that cannot be excluded or limited.
We are absolved of all liability whatsoever where the customer makes a contract for another
service directly with the Transport Operator.
We cannot guarantee the accuracy or reliability of the content of this website. This includes such
eventualities as viruses. However every endeavour will be made by us to rectify in the shortest
possible period any errors to which our attention has been drawn. Should such errors result in
Bookings being made against faulty pricing and promotional information, we reserve the right to
terminate the contract without offering compensation to the customer.
15. FORCE MAJEURE
We accept no liability and will not pay any compensation where the performance of our
obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly
by or as a result of force majeure or any circumstances beyond our reasonable control including,
but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts
of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual
traffic levels, or industrial action.
16. CONTACT
All contact related to the amendment of booking information must be requested by email to
info@gironataxiairport.com
In the event of unavoidable alterations to the contract, we will inform you by emailing the address
provided by you at the moment of booking, the act of sending this email being considered as
proof of receipt by you. The same system applies to all other advisory emails which we may send
to you. It is therefore essential that you check that the email address provided by you is correct
and that you read any incoming emails up to the time of your Transfer Service.
In case your arrival transportation is delayed or diverted to a different airport, station or port, the
Transport Operator will reschedule the Transfer Service and you will be picked up at the new
arrival time subject to availability. In the case that there is no availability, you will be refunded in
full. We apply IATA’s definition of flight delays for the purposes of these Terms.
If for any other reason you fail to be at the pickup point within a reasonable time after the
scheduled collection time specified on your Voucher, the Transport Operator or our Customer
Service team will try to contact you on the mobile telephone number you have provided.
If it is not possible to speak to you because you have not provided an operational mobile
telephone number at the time of booking, you have no or poor connection, no signal, activated
voicemail or the call is unanswered, the service will not be provided, the Transport Operator is
immediately relieved of their obligations and a refund will not be due.
17. TRANSPORTATION SERVICES
We offer a range of services to which the Transport Operators have given their accord. These are
private Transfer Services and shared or shuttle Transfer Services.
map displayed on our website is for informational purposes only. Whilst reasonable effort is made
to ensure that pickup times are respected, they are not guaranteed.
In the event that you are unable to locate the driver of your private transfer or the representative
of the shuttle Transport Operator, it is your responsibility to contact us on the 24/7 telephone
numbers printed on your Transfer Voucher. If you fail to call these numbers and make alternative
travel arrangements, we will be unable to provide the service, the Transport Operator will be
relieved of their obligations and a refund will not be due. If your private transfer driver or the
representative of the shuttle Transport Operator cannot locate you, a member of our Customer
Service team will call the mobile phone number provided in the booking. Please ensure that you
travel with this mobile phone and that it is switched on while you are waiting for your luggage or
clearing customs. If we cannot locate you or reach you on the number provided, we will be unable
to provide the service and a refund will not be due. For non–airport collections, we must receive
your telephone call within 10 minutes of your scheduled pickup time. An electronic record of all
calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as
proof in the event of a dispute as to whether the numbers were called or not. Unused transfers
are not refundable and alternative transport costs will not be reimbursed unless pre–authorised by
a member of our team. If authorised to take alternative transport, please ensure that you obtain a
receipt and submit it to our Customer Care team for review. No payment will be due for travel
expense claims submitted without valid receipts.
You are responsible for checking the agreed pickup time and for ensuring that you arrive at the
airport, station or port with enough time to check in or make any other preparations for your
journey.
The Transport Operator will pick you up and set you down as close as possible to the given
addresses. In the event that access via a conventional route is closed due to weather conditions,
road accidents etc., the Transport Operator will, at your express request, use a longer route to
reach the agreed destination, but in such instances you may be liable for any additional costs.
All contracted transfer services fall within the scope of the public liability cover of the Transport
Operator’s insurance policy or that of their sub–contractor.
18. BAGGAGE ALLOWANCE / CAPACITY
For shuttle transfers, each passenger has a luggage entitlement of 1x bag or suitcase per person,
maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags
& small bags. All luggage must be securely labelled with the owner’s name and destination
address. We cannot be held responsible for locating lost luggage that was not correctly labelled.
Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat
based on a maximum combined size of 158cm (length + width + height) per item. All luggage must
be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a
camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be
liable for all expenses incurred should additional vehicles be required to transport non–declared
excess luggage.
Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit
agreement that under no circumstances will you include in your luggage, nor carry on your
person, any object in contravention with the legislation of the country in which the transfers will
be offered (firearms etc), nor those likely to be injurious to any third party, nor any items of
excessive size, weight, fragility or perishability. Unless you are travelling with a guide dog /
assistance dog, animals are not allowed.
Transport of luggage and other belongings is undertaken solely at your risk and under no
circumstances can we be held responsible for any loss or damage. Such risk of loss or damage
should be the object of private insurance taken out by you prior to departure.
19. YOUR RESPONSIBILITY
By entering into this Contract you implicitly declare that: You are of legal age and in full use of
your mental faculties thus enabling you to comply with all your legal responsibilities con cerning
this agreement. You are aware of the extent of the services which are the object of this contract,
of the aforementioned information concerning us, of the content of these Terms and conditions.
The credit or debit cards that you use belong to you and that there are sufficient funds to cover
the cost of the service. You understand that you must notify us as soon as is reasonably possible
of any alteration to the details that you have provided.
The services to be supplied are in accordance with the details specified in the Transfer Voucher
sent by email. It is your responsibility to provide at the time of reservation full and accurate
addresses for the pickup and destination points. It is therefore your responsibility to print out and
check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you
must contact our Customer Service Centre immediately to rectify these. Particular care should be
taken when completing the reservation to ensure that all compulsory fields as indicated by an
asterisk (*) have been filled in accurately. We are not liable for any reservations made which are
impossible to carry out and you will not be reimbursed for such reservations.
You are solely responsible for carrying all documentation necessary for frontier crossing. We
hereby refute all liability and refuse to incur any supplementary expenses caused by failure to
carry these documents or by failure to observe customs, police, tax authorities or administrative
rules of those countries where entry is required. The Transfer Voucher is not a valid
documentation to obtain entry visas.
In the event of us having to pay a deposit or fine to the Authorities of other countries as a result
of your failure to observe the laws, regulations, etc. or other travel requirements of those
countries which you intend to enter, leave or pass through, you will be held solely responsible for
reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can
provide proof of reimbursement of such fines, charges etc.
We reserve the right and you hereby authorise us to charge your credit or debit card for any
damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any
items that are missing when you leave.
We reserve the option not to accept future Bookings in the event of serious or repeated incidents
involving any Customer.
20. RIGHT OF ADMITTANCE / USER CONDUCT
In entering into this contract you tacitly accord to us and the Transport Operator the right to
refuse to transport any passenger who, at the driver’s discretion, may be under the influence of
alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the
vehicle, to other passengers or to themselves.
No alcoholic drinks may be carried in the Transport Operator’s vehicles for the purpose of on –
board consumption. This prohibition extends to narcotics.
Smoking is forbidden inside vehicles or the immediate vicinity.
Eating inside the vehicle is not allowed.
21. COMPLAINTS
If the service you received from the Transport Operator does not meet your expectations, this
must be immediately reported to our Customer Service Centre and, if possible, at the moment the
problem occurs. Complaints received after the transfer service has been completed and which
were not brought to our attention at the time of the transfer may not be upheld as we were not
given an opportunity to intervene or otherwise provide assistance. Our contact details are
provided on your Transfer Voucher.
Written complaints should be received no later than 28 days after your return date and sent by
email to info@gironataxiairport.com.
22. LANGUAGES
Our Websites are available in multiple languages, and efforts will be made to include other
languages in future. Our Customer Service help desk and email assistance in English and Spanish
is available at all times, but we will try to offer you assistance in the language you used to make
your booking whenever possible. Whilst we pay great attention to the quality of the translation of
our Websites and Terms, in the event of any discrepancy the Spanish version shall prevail.
23. INTELLECTUAL PROPERTY RIGHTS
Copyrights, trademarks and other intellectual property rights of the websites have been granted
under licence to the Company and are protected by national and international regulations
governing intellectual property.
Use of our website content by third parties for any purpose other than booking transfers is
prohibited, including the modification, subsequent publication and total or partial reproduction or
representation of the same without our express consent.
Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all
circumstances.
The total content of this Website is protected by both industrial and intellectual property rights
and is exclusively owned by us.
It is expressly prohibited to use the Website and its content, as well as databases and the software required for its display or operation, for any commercial purposes, except for in the cases where written consent has been given by www.gironataxiairport.com.
The prohibited commercial uses include, but are not limited to:
The resale or redistribution of the Website, its content and/or its services through any other
website. In particular, “web scraping” techniques to access the Website content.
The use of “deep linking” techniques that can confuse the user, for example “framing”, and/or
ones that assume a wrongful or illicit exploitation of the www.gironataxiairport.com content.
24. GOVERNING LAW AND JURISDICTION
These General Conditions shall be governed by current Spanish law.
The contract agreed between the Company and you shall be governed in accordance with Spanish
legislation.
Settlement of any disputes that may arise between you and us will be subject to Spanish
jurisdiction in the courts of Barcelona.
The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or
enforceability of any other provision of this Terms, which shall remain in full force and effect.